W.E R PEPT

At W.E R PEPT, we are committed to providing high-quality research compounds and maintaining transparency with our customers. Due to the specialized nature of our products, certain restrictions apply to returns, refunds, and order cancellations.

Please review our Refund Policy carefully before placing an order.

1. Product Eligibility

Due to the nature of research compounds and laboratory products, we generally do not accept returns or exchanges once products have been shipped.

Products that have been opened, used, damaged, or altered cannot be returned or refunded.

2. Order Cancellations

Order cancellation requests must be submitted as soon as possible after placing an order.

Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.

To request a cancellation, please contact us with your order details.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us review your request, please provide:

• Order number
• Description of the issue
• Photos of the product and packaging (if applicable)

After reviewing the information, we will determine the appropriate resolution.

4. Refund Process

If a refund is approved, it will be processed using the original payment method.

Please note that processing times may vary depending on your payment provider or financial institution.

5. Non-Refundable Items

The following items are generally not eligible for refunds:

• Products that have been opened or used
• Products damaged due to improper handling after delivery
• Orders placed with incorrect information provided by the customer
• Items returned without prior approval

6. Shipping Costs

Shipping fees are generally non-refundable unless the issue was caused by an error on our part, such as sending an incorrect item.

Customers may be responsible for return shipping costs where applicable.

7. Quality Concerns

WER PEPT follows strict quality standards and provides product documentation, including Certificates of Analysis (COA), where applicable.

If you have concerns regarding product quality or documentation, please contact our team so we can review your request.

8. How to Request Support

For refund requests, order concerns, or assistance, please contact us with your order information:

Email: Info@werpept.com

Our team will review your request and respond as soon as possible.

9. Policy Updates

WER PEPT reserves the right to update this Refund Policy at any time to reflect changes in our services, procedures, or legal requirements.

Any updates will be published on this page with a revised effective date.